This security document applies to all products, services and websites offered by SurveyTalent BV (collectively “SurveyTalent”, “we”, “us”, or “our”), except where otherwise noted.

Data Center

Our web servers are located at Hetzner in Germany. Hetzner maintains very strict data center security which is described on their website. SurveyTalent has a data processing agreement in place with Hetzner.

Services security

Account holders access SurveyTalent over SSL (HTTPS), ensuring all information is encrypted. We don’t store passwords in plain text. We hash every password with a very expensive hash function.

Our application is built with a privacy first approach. We use SSH keyfiles for login. We backup your data and store it in multiple locations. We use firewalls to restrict communication between our servers.

For data subject rights requests, and data retention queries, please see our privacy policy.

Billing security

SurveyTalent does not store your billing details. We use a third party, Adyen, to store store these details. Adyen is fully PCI DSS compliant. SurveyTalent has a data processing agreement in place with Adyen.

Data Subject Rights requests

If you have an account with SurveyTalent, you can access, correct, or request that we delete your personal data by contacting us through our contact form. We will respond to these requests within the GDPR requirement at the time of the request.

If you responded to a survey, and you would like to file a data subjects right request, please contact the owner of the survey.

Data Privacy Officer

You can reach our data privacy officer through our contact form.

Data Breach Notification

If we learn of a security breach, we will notify the affected users and the relevant supervisory authority within 72 hours after detection where feasible. If you learn of a security issue with regards to our services, please contact our data privacy officer through our contact form.